Refund Policy

Refunds & Returns

 

Booking:

When placing an order with us, your order will not be confirmed until you have paid the required non-refundable deposit.

Wedding Cakes:
For wedding cakes this is £100 unless otherwise agreed in writing. Separate deposits will be due for Favour Orders, and Cheeses Cakes

Celebrations Cakes:
For celebration cakes this is half the cake cost unless otherwise stated on your order form.

 

Balance Payments:

Wedding Cakes:
The remaining balance is due at least one month prior to delivery for wedding cakes, favours and cheeses cakes.

Celebrations Cakes: For celebration cakes, which are to be delivered, the balance must be paid at least one week before the delivery (unless otherwise agreed in writing).

If you have booked to collect a celebration cake, the balance payment should be paid on/before collection, unless otherwise specified on the order form.

 

Cancellations:

If you cancel your cake order:

Deposit payments/additional payments are not refundable for any wedding and celebration cakes, favours or cheeses cakes.

Cancellation of favours, cheeses or other cakes. Where a deposit has been paid, the deposit payment cannot be used as payment/part payment for any other order or part of order, unless agreed in writing at the time of booking.

If you cancel your wedding cake order six months or more before the wedding date, we will provide vouchers to the value of any sum paid in excess of the deposit value, which may be used against another single order purchase within one year. This excludes the deposit payment. Subject to availability.

For wedding cakes cancelled less than six months before the wedding date, no refunds will be given.

 

Rescheduling:

Celebration Cakes:
If you wish to reschedule your celebration cake, we will try to accommodate your new date, but if we are unable to do so, your payments are not refundable.

Wedding Cakes:
Deposits/additional payments are not refundable. If you reschedule your wedding, we will try to accommodate your new date, but if we are unable to do so, your payments are not refundable.

If you reschedule your wedding cake order six months or more before the wedding date, we will provide vouchers to the value of any sum paid in excess of the deposit value. This may be used against another single order purchase within one year. This excludes the deposit payment. Subject to availability.

 

Returns:

We do not accept any cake returns.

If you are dissatisfied with your purchase, you must make contact with us by telephone immediately. We cannot address issues where the product has been cut or served. Your statutory rights are unaffected.

S5 Box